Jessica — Accountant
I grew up in the East Bay and began working in the veterinary field in 2000. I have worked at a few hospitals throughout the bay area starting as a receptionist then moving my way up to a veterinary assistant. I started work at IPH in 2008 as the Front Desk Supervisor and by 2009 I was promoted to the Hospital Manager. I managed the hospital until 6/2012. I left to start a family and pursue my passion in baking. In 2013 I graduated with a small business certificate and a baking and pastry certificate. I came back to work part time w/ IPH in 2015 as a bookkeeper.
Ever since I was little I knew I wanted to be around animals. Growing up I had a dream to become a veterinarian. Once I began working in the field I realized that my passion to help others would be more fulfilled as a veterinary assistant. Due to an ankle injury, assisting became difficult and I decided to move my way up through management. All of my pets are rescues. I have 3 cats – Chaos, Trouble and Havoc. Chaos and Trouble are brother and sister and they were rescued from the Milo Foundation. Havoc was brought into IPH when he was only a few days old along with his brother and sister. Staff and I would rotate days and bottle feed them every 2 hours. In the end, my wife thought our family was complete but I couldn’t leave him…so he just kept coming home with me. We also have a chihuahua mix named Rocky.
In my free time I am a stay-at-home mom to my daughter, Cataleya. On the weekends I love spending time with my wife and daughter, going to Disneyland/amusement parks, crafting and of course creating edible works of art/baking and running my business, Fresh by Jess. My wife and I also volunteer our time to help other LGBTQ families through the Dolores Huerta.
Lourdes — Practice Manager
Lourdes Llanes is Irving Pet Hospital’s Practice Manager, and has been a member of the Irving Pet Hospital staff since June of 2010. Though this is her first time working in the animal care field, she is an active member of the Homeless Cat Network and the American Society for the Prevention of Cruelty to Animals.
Asked what she enjoys most about her work, Lourdes says “Our clients are always eager to share pictures of their ‘family members,’ which makes me feel like we’re part of the family too. I also like how when a pet comes in for its first visit it is like a scared baby, but later when he or she comes back they want to play and know that we may have a treat for them.”
Lourdes has two Red Eared Slider Turtles named Bonnie and Clyde. Her interests include hiking, snowboarding, baking, flag football and photography.
Veterinary Assistants & Technicians
Cindy — Veterinary Assistant
Veterinary Assistant Cindy Lau joined us here at Irving in February of 2012. She supports the healthcare of all our patients by giving injections, administering medications, drawing blood, performing nail trims and ear cleanings and much more. Cindy has a nursing degree from the Universitry of San Francisco.
“I like working at Irving because I feel that our veterinarians care about all our patients in the hospital as if they were their own,” Cindy said.
Cindy has two dogs, Bubba and Summer, and she relaxes away from the clinic by hanging out with friends, working out, playing tennis and basketball and bringing her dogs to the park.
Arica — Veterinary Assistant
After earning a degree in Psychology from San Francisco State University, Arica decided to change career paths and came to work at Irving in 2015. Her lifelong love for animals has made her determined to go back to school and eventually become a veterinarian.
Dogs and cats are great, but when it comes to pets, Arica prefers rats! She has three: Bitey (who doesn’t bite) and twins Disco and Biscuit, who sleep snuggled together every night. According to Arica, all three rats are “functioning members of society” who join her when she’s grocery shopping, out at restaurants and go to work with her sister every day!
When not hanging with her rodent friends, Arica enjoys dancing and camping.
Fiona — Veterinary Assistant
It was watching a family dog be treated for dry eye that first triggered her passion for veterinary work, and now this Bay Area native has earned a Bachelor’s degree in Zoology from the University of California at Santa Barbara. Fiona hopes to become a full-fledged veterinarian and is currently applying to vet schools while working at Irving.
When she’s not on the job, Fiona enjoys hanging with friends, trying new boba places, watching movies, surfing online, and brushing her rabbits Sipper and Pepper. She also enjoys cuddling with Boh Boh, her blind Bichon Frise dog—and trying to keep him from eating the rabbit’s droppings!
Angeleena — Veterinary Assistant
Growing up with German Shepherds in the small town of Pacifica, Angeleena had a love for animals from a very young age. She’s now a student at Penn Foster hoping to earn her Registered Veterinary Technician certification and specialize in dentistry, behavior, or physical therapy.
When she’s not working, Angeleena enjoys playing fetch, going hiking and to the beach with Lula her Pit Bull and Meeka her German Shepherd. She also likes cuddling her cat Alister, who loves belly rubs!
April — Veterinary Assistant
Born in Daly City, April moved to Pinole in the East Bay area while still in elementary school. Always an animal lover, April is currently attending Skyline Community College where she’ll soon finish her Associate’s Degree.
When she’s not working, April enjoys spending time at the park with her three dogs Leo, Bella, and Tigger. Her pack also includes several hamsters.
Kelly — Veterinary Assistant
A love for science and animals led Kelly to study Animal Physiology at the University of California at San Diego. She says her work at Irving in the veterinary field is a perfect marriage of her two passions.
At home, Kelly enjoys spending time with her 3-legged Persian cat Sasha, and her Shepherd/Husky mix Mollie. A naughty and stubborn puppy at first, Kelly says Mollie helped educate her about canine behavior. Mollie has since turned out to be an awesome companion, and when Kelly’s not working, the two can be found hiking and exploring the outdoors together.
Andrew — Veterinary Assistant
Andrew hails from the East Coast, but eventually made his way to Boulder, CO, and then finally landed in San Francisco to join Irving Pet Hospital.
From thoroughbreds to chameleons to falcons, Andrew has seen his share of animals over his past ten years of experience in the field. His true joy, however, lies in taking care of senior dogs who need extra care and attention. He also loves spending quality time with his Pembroke Welsh Corgi, Benito, and his orange tabby, Sam.
Pheiona –Kennel Assistant
I was originally born in Jamaica but moved to Brooklyn, New York when I was 10. At 16, I then relocated to San Francisco, California. My degree is in criminal justice but after falling in love with my two five-year old turtles named JR and Montana, my interest was sparked in learning about animal care—I also have a pet beta fish named Khloe Money who is a year old. In my free time, I love reading, going to the annual San Francisco big book sale, spending time with my family and friends, and trying new things.
Front Desk Staff
Olivia — Front Desk/Reception
I grew up in Orange County and moved to San Francisco to attend school Fall of 2015. While applying for jobs Irving Pet Hospital seemed like the perfect place because it combined my passion for animals and helping others. I have been working at Irving Pet Hospital since January of 2016.
I am currently attending San Francisco State University. I am majoring in English Literature and minoring and Women and Gender Studies. I first realized my love with animals when I was 3 years old since I grew up having pet ducks, rabbits, and chickens.
I have a 4 year old Chihuahua named Ingrid and 3 year old Red Eared Slider Turtle named Shellby. Ingrid enjoys giving kisses and sleeping in my purse or backpack. Shellby enjoys being outside, sunbathing, and eating strawberries.
In my free time I enjoy reading, tutoring in English, and attending concerts,. Whenever possible I try to give back to my community by volunteering in food banks and participating in Charity Walks (Breast Cancer and Alzheimer’s Walk)
Margaret — Front Desk/Reception
Margaret is a San Francisco native who came to Irving after deciding she wanted a career she could be proud of working with animals. As a second grader, she dreamed of becoming a marine biologist, but a love for cats broadened her passion and as an adult she earned a Certificate in Veterinary Assistance from Animal Behavior College.
Margaret has two cats of her own at home: Meow, a Persian who loves only her, and Woof, whose breed can only be described as 100% lap cat.
When she’s not helping clients and their pets at Irving, Margaret enjoys reading, gardening, going to English high teas and to movies with her husband.
Keana — Front Desk/Reception
Keana is a life-long animal lover and San Francisco native who realized a couple of years ago that she wanted to pursue a career working with pets.
When she’s not helping clients and their pets at Irving, Keana likes hanging out with family and friends which includes a lively pack of four dogs: Kashoo Money, Missy, Ouwie, and Boogie. She also has a pair of 7-year-old turtles named Toot-It and Boot-It.
Jenny — Front Desk/Reception
Jenny was actually a client of Irving Pet Hospital before she became an employee. Animal care has been a passion since she lost her first dog to cancer many years ago.
Since that time, Jenny has acquired an animal family that she loves spending time with when she’s not at work. They include Hennessi, her ankle-biting Chihuahua, and a pack of reptiles named #75, Scarlett, Fabio, and Gina. Exploring new places and great restaurants are her favorite pastimes.
Angela — Front Desk/Reception
Growing up the Bay Area, Angela has always had a passion for animal welfare, and it’s the reason why she now works in the field of veterinary medicine.
An advocate of work-life balance, Angela is a fan of tattooing and spends quite a bit of time in body art shops with the artists. She also enjoys play-dates at Lafayette Park with her energetic 7-year-old Maltipoo, and is a regular attendee of the annual Animal Care Expo, where she enjoys the opportunity to use her experience and skills to educate the public and strengthen the human-animal bond.