Our Staff

Frappa, Dip. CMA PBC – CSR/ Certified Bereavement Counselor

She/Her
Veterinary medicine is a second career for Frappa, who grew up in the Bay Area wanting to be a veterinarian. She instead earned a journalism degree from San Francisco State and moved to Washington, D.C., to work as an associate editor of a national magazine, interviewing celebrities on both coasts. She became disillusioned with the media world and moved back to San Francisco to be closer to family and make a career change. After doing an internship at a rescue farm in Chico, she followed her childhood passion and started working at Irving Pet Hospital.

Frappa shares her home with Kona, a white-bellied caique parrot, Wasabi and Rumi, a bonded pair of parrotlets, and J’main, a grey tuxedo cat. In her spare time, she enjoys cooking hearty vegan meals, getting together with family and friends, salsa dancing, wine tasting, and going camping with her fiancé, William.

Deena – Customer Service Representative

She/Her
Deena was born in Daly City, CA, and is currently studying respiratory therapy at Skyline College. Her grandmother had seven Doberman Pinschers when Deena was growing up, so she has always loved big dogs. Two years ago, Deena adopted a Border Collie mix named Nala from the San Francisco SPCA. A first-time adopter, she quickly learned what a handful Border Collie puppies could be! But they both have learned a lot and Nala has grown into a sweet and smart dog.

Deena likes to spend her free time with Nala and watch Harry Potter, Grey’s Anatomy or other shows on Netflix.

Kaytlyn – Customer Service Representative

She/Her
Kaytlyn grew up in a small farming town in Northern California and developed a passion for animals at a young age. It wasn’t until highschool that she finally got a pet of her own, a husky/malamute mix named Leia, and she realized dogs are her true passion. Kaytlyn started out grooming dogs and then transferred over to the veterinary field. Along the way she also raised several puppies for Guide Dogs for the Blind.Outside of the hospital, Kaytlyn enjoys hiking with her dog, playing instruments with her friends, and photography. You will rarely find her out and about without her dog, her guitar, or her camera!

Brandon – CSR/Vet Assistant

He/Him
Brandon Hong joined our team as a CSR/Vet Assistant in July 2024. He holds a B.S. in Neurobiology, Physiology, and Behavior from UC Davis, where he developed a deep passion for animal care during his internships at the UC Davis Veterinary Medical Teaching Hospital. Prior to working in veterinary medicine, Brandon gained valuable experience as a Summer Camp Counselor, where he honed his communication and leadership skills.
Outside of work, Brandon enjoys spending time with his pet cat, Karma, a lively 7-year-old orange Domestic Shorthair (DSH) known for his chaotic energy. In his free time, Brandon pursues his passion for nature photography and stays active with running and cross-country.

Hailey – CSR/Vet Assistant

She/Her
Hailey joined the team in June 2024, bringing a passion for animal care that started when she volunteered at the Peninsula Humane Society & SPCA. She holds a B.S. in Animal Science with a Pre-Vet focus from Cal Poly Pomona and has experience working at Blue Pearl ER and Lenity Surgical. When not at work, Hailey enjoys exploring the outdoors with her dog Ellie, a 2.5-year-old female Mini Aussie known for her sassiness. She's also a Yelp Elite, trying new restaurants, and is a regular runner, going for a run once a week with her run club.

Henry – CSR

He/Him
Henry joined the team in April 2024. His journey into animal care started in college with dog walking and eventually led to working in veterinary medicine. A pivotal moment for him was when he was cat sitting and had to provide emergency care for a sick cat. He realized then that he wanted to work in animal care full-time. At home, Henry has two cats: Circe, an 8-year-old DSH who still acts like a kitten, and Eggy Toast, a 1-year-old DSH known for being a "destroyer of loose cables." In his free time, Henry enjoys music, going to concerts, playing video games, and watching YouTube with his girlfriend.

Dana – Veterinary Assistant, Patient Care Services

She/Her
Dana Annemarie was born in Burbank, but she grew up in San Diego most of her life. She moved to San Francisco during the beginning of the pandemic and is studying Sociology at UCSB. She has always had an interest in human behavior but found a deeper passion in how animals interact with their owners. This passion began when she was given her first pet, Simba. The energy Simba gave her matched like no other; spastic, clumsy, and easy-going. 

Her initial interest in working in the veterinary field peaked after she worked at a pet nutrition store, where she learned about pet nutrition and assisted in puppy socials. She initially did it for dog therapy but found a deeper curiosity in veterinary medicine.

Dana Annemarie enjoys spending time hiking, golfing, going to the beach, and dog sitting her niece, Dory (shown in the picture above).

Cheryl – Veterinary Assistant, Patient Care Services

She/Her
Cheryl grew up in SF, and has stayed in California throughout her education. A recent graduate of UC Davis, Cheryl grew her love of pets into a degree in Animal Science. From a young age, Cheryl loved animals, but when her parents refused her a pet, she set her eyes on becoming a veterinarian. As a young adult, she volunteered much of her time at local animal shelters, and after receiving her degree, she has achieved the goal of being surrounded by animals each day. When she isn’t at work, Cheryl loves spending time cooking or baking, watching movies with friends, or spending time getting active on hikes. She also shares her home with her first pet- a 2-year-old Flame Point Siamese named Soju.

Carmen – Veterinary Assistant, Urgent Care

She/Her
Carmen was born and raised in Spain and moved to San Francisco in 2017. She grew up with dogs and guinea pigs and has always had a passion for animal welfare.

Soon after receiving her bachelor’s in law, she realized that her true calling was working with animals and found herself working in Adoptions at the SPCA, before moving into the veterinary field to work in emergency medicine.

When she is not at work, you will find Carmen spending time with her cats, Horchata and Timmy, trying new restaurants, traveling the world and going to music festivals.

Megan, CVA – Veterinary Assistant, Treatment/Patient Care Services, Surgery

She/Her
Megan grew upon a farm in the small town of Lockeford, CA, where she was surrounded by animals—goats, chickens, lambs, ducks, pigs, dogs, cats, birds, rabbits, rats and more. She developed a great love for animals there, and since her grandfather was a veterinarian, she spent a lot of time in his clinic working with pets and livestock.

Megan has two feline family members: Lilly, who she found in a pizza shop parking lot and Bernie, a seal point mix that she rescued from a field across the street from her house. When she’s not working, Megan enjoys going to the gym, reading mysteries, playing board games and going home to visit her family.

Rachel – Sterilization Assistant/Kennel

She/Her
Rachel has been with the team since April 2022. Her love for animals began when she was nine years old, growing up with her first bunny, cat, and dog! She studied at City College for four years and took courses in Retail Floral Design, Intermediate Design, and Advanced Floral Design. Rachel shares her home with her Cane Corso named Ace, her Norwegian Forest cat Corduroy, and six parakeets. Outside of work, Rachel enjoys spending time with her children and husband Michael, working out, and taking care of her animals' training. She also loves arts and crafts and being outdoors.

Jonathan – Veterinary Assistant

He/Him
Jonathan has been with the team since March 2024. He has a B.S. in Animal Science with a Pre-Vet focus from Cal Poly Pomona. His passion for animal care grew during his teenage years, where he spent his weekends volunteering at zoos. He currently shares his home with two cats, Luke and Leia, who are 2-year-old DSH and foster fails. In his spare time, Jonathan is a huge Disney fan and even was a cast member. He also enjoys drawing, painting, and spending time with friends and family, often exploring new restaurants.

Katie – Veterinary Assistant

She/Her
Katie joined the team in November 2023, after earning a B.S. in Ecology and Evolution from San Jose State University. Her love for animals has been lifelong, but it wasn’t until her dog’s serious illness that she decided to pursue a career in animal care. Katie has two bunnies, Luna (7 years old) and Benny (6 years old), as well as a Golden Retriever named Bella (3 years old). In her free time, Katie can often be found outdoors, exploring parks or trails with Bella or engaging in other outdoor activities.

Kang Ni – Veterinary Assistant

She/Her
Kang Ni has been with the team since April 2024. She holds a B.S. in Biology, concentrating on cell and molecular biology from San Francisco State University. She began working with animals in dog daycare and transitioned to veterinary technician work. She is currently working towards becoming licensed as an RVT. Kang Ni has a 4-year-old American Akita named Monet, who loves wrestling and playing with toys. In her spare time, she enjoys cooking and strength training. She also runs a small catering business inspired by her grandmother and emphasizes the importance of fitness in maintaining both physical and mental health.

Will – Facility Coordinator

He/Him
Born in the Philippines, Will came to the US with his family in 2012. Will has always loved animals and spent a good deal of his childhood on a farm. When he isn’t at work, you may find him enjoying the great outdoors and savoring a day well-spent, fishing.

Raymond – Facilities

He/Him
Raymond was born and raised in San Francisco, California. When he turned 8, his family adopted a dog, a mutt mix named Pepper and later on when Raymond turned 18, he rescued a 6 year Maine Coon cat named Salvage. It was then he became interested in working in a veterinary hospital. Raymond likes to play board games, Liev Magicians books and spending time at parks and beaches.