Meet The Staff

Veterinary Technicians

Jana, Medical Staff Coordinator

Medical Staff Coordinator Jana Carris first joined the staff at Irving Pet Hospital in June of 2010 and has worked in the pet care field since 1999.

Jana says she enjoys being able to not only interact with our many clients, but meeting their pets as well. “I love meeting the clients and their pets and watching them grow and develop over the years,” she says. “I find it very rewarding to help pets and their owners as much as I can.”

At home, Jana has three cats named Sowie, Punk, and Jaden, a dog named Norris, and turtle named Gary. She also enjoys spending time with her family, reading, painting, cooking, and baking, and she says she has a slight obsession with the online video game World of Warcraft, though she does not allow it to affect her life too much.

Cindy, Veterinary Assistant

Veterinary Assistant Cindy Lau joined us here at Irving in February of 2012. She supports the healthcare of all our patients by giving injections, administering medications, drawing blood, performing nail trims and ear cleanings and much more. Cindy has a nursing degree from the Universitry of San Francisco.

“I like working at Irving because I feel that our veterinarians care about all our patients in the hospital as if they were their own,” Cindy said.

Cindy has two dogs, Bubba and Summer, and she relaxes away from the clinic by hanging out with friends, working out, playing tennis and basketball and bringing her dogs to the park.

Ariana, Veterinary Assistant

As a Veterinary Assistant with Irving Pet Hospital, Ariana Dixon’s duties include keeping the kennel area clean, assisting the veterinary technicians when needed, and exercising dogs. She started working at the hospital in January 2013.

“I love working at Irving Pet Hospital because the people I work with are great,” she said. “They really care about the animals — everyone makes sure the animals are well taken care of.”

When not at work, Ariana keeps herself busy caring for seven dogs (Puff, Hennessey, Prince, Taco, Paco, Jezibelle, and Kella), three cats (Gray, Cinda, and Jack), and two birds (Rio and Rainbow). She enjoys spending time with her family and animals, as well as camping, fishing, hiking, swimming, and watching movies.

Erica, Veterinary Assistant

Erica Augusta joined Irving Pet Hospital in September 2015. Her responsibilities as veterinary assistant include checking in patients and clients, charging out, getting charts prepared and booking appointments. As a people and pet person, Erica’s favorite part of the job is interacting with clients and their pets.

“I like working at this hospital because I can tell everyone genuinely cares about the wellbeing of our patients,” Erica says. “I like seeing an owner leave happy. Knowing we helped them makes me feel good.”

At home, Erica has a 2-year-old pit bull named Oreo and a 10-month-old pit bull named Blue. She and her dogs walk in the park each morning, and Erica loves going to the beach with them when the weather is nice. In her free time, Erica enjoys reading, watching movies, spending time with family, camping, fishing, rock climbing, snorkeling, traveling, cooking, watching the sunset and sunrise, exploring new things, shopping, writing short stories (and something doing absolutely nothing!)

Arica, Veterinary Assistant

Arica Nader joined the animal care team at Irving Pet Hospital in October 2015. A self-described “wooer,” Arica’s favorite part of the job is interacting animal, especially puppies! She is also responsible for taking patient histories, assisting in treatments and talking with clients. Arica has a bachelor’s degree in psychology and is interested in pursuing a veterinary degree.

“I enjoy meeting and getting to know clients,” Arica says. “Since I am new to the veterinary field, I love that my coworkers and the doctors teach me so much.”

At home, Arica has a 4-year-old Australian Shepherd mix named Tiny. She and Tiny enjoy playing Frisbee. In her free time, Arica also enjoys dancing, watching movies, going out with her friends, cooking, shopping and going to the park.

Practice Manager & Front Desk Staff

Lourdes, Practice Manager

Lourdes Llanes is Irving Pet Hospital’s Practice Manager, and has been a member of the Irving Pet Hospital staff since June of 2010. Though this is her first time working in the animal care field, she is an active member of the Homeless Cat Network and the American Society for the Prevention of Cruelty to Animals.

Asked what she enjoys most about her work, Lourdes says “Our clients are always eager to share pictures of their ‘family members,’ which makes me feel like we’re part of the family too. I also like how when a pet comes in for its first visit it is like a scared baby, but later when he or she comes back they want to play and know that we may have a treat for them.”

Lourdes has two Red Eared Slider Turtles named Bonnie and Clyde. Her interests include hiking, snowboarding, baking, flag football and photography.

Oliva, Receptionist

Bio coming soon.

Jessica Guerrero

I grew up in the East Bay and began working in the veterinary field in 2000. I have worked at a
few hospitals throughout the bay area starting as a receptionist then moving my way up to a
veterinary assistant. I started work at IPH in 2008 as the Front Desk Supervisor and by 2009 I
was promoted to the Hospital Manager. I managed the hospital until 6/2012. I left to start a
family and pursue my passion in baking. In 2013 I graduated with a small business certificate
and a baking and pastry certificate. I came back to work part time w/ IPH in 2015 as a
bookkeeper.

Ever since I was little I knew I wanted to be around animals. Growing up I had a dream to
become a veterinarian. Once I began working in the field I realized that my passion to help
others would be more fulfilled as a veterinary assistant. Due to an ankle injury, assisting
became difficult and I decided to move my way up through management.

All of my pets are rescues. I have 3 cats – Chaos, Trouble and Havoc. Chaos and Trouble are
brother and sister and they were rescued from the Milo Foundation. Havoc was brought into
IPH when he was only a few days old along with his brother and sister. Staff and I would rotate
days and bottle feed them every 2 hours. In the end, my wife thought our family was complete
but I couldn’t leave him…so he just kept coming home with me. We also have a chihuahua mix
named Rocky.

In my free time I am a stay-at-home mom to my daughter, Cataleya. On the weekends I love
spending time with my wife and daughter, going to Disneyland/amusement parks, crafting and
of course creating edible works of art/baking and running my business, Fresh by Jess. My wife
and I also volunteer our time to help other LGBTQ families through the Dolores Huerta

Olivia Torres

I grew up in Orange County and moved to San Francisco to attend school Fall of 2015. While applying for jobs Irving Pet Hospital seemed like the perfect place because it combined my passion for animals and helping others. I have been working at Irving Pet Hospital since January of 2016.

I am currently attending San Francisco State University. I am majoring in English Literature and minoring and Women and Gender Studies. I first realized my love with animals when I was 3 years old since I grew up having pet ducks, rabbits, and chickens.

I have a 4 year old Chihuahua named Ingrid and 3 year old Red Eared Slider Turtle named Shellby. Ingrid enjoys giving kisses and sleeping in my purse or backpack. Shellby enjoys being outside, sunbathing, and eating strawberries.

In my free time I enjoy reading, tutoring in English, and attending concerts,. Whenever possible I try to give back to my community by volunteering in food banks and participating in Charity Walks (Breast Cancer and Alzheimer’s Walk)

Olivia Torres

I grew up in Orange County and moved to San Francisco to attend school Fall of 2015. While applying for jobs Irving Pet Hospital seemed like the perfect place because it combined my passion for animals and helping others. I have been working at Irving Pet Hospital since January of 2016.

I am currently attending San Francisco State University. I am majoring in English Literature and minoring and Women and Gender Studies. I first realized my love with animals when I was 3 years old since I grew up having pet ducks, rabbits, and chickens.

I have a 4 year old Chihuahua named Ingrid and 3 year old Red Eared Slider Turtle named Shellby. Ingrid enjoys giving kisses and sleeping in my purse or backpack. Shellby enjoys being outside, sunbathing, and eating strawberries.

In my free time I enjoy reading, tutoring in English, and attending concerts,. Whenever possible I try to give back to my community by volunteering in food banks and participating in Charity Walks (Breast Cancer and Alzheimer’s Walk)