Practice Manager & Front Desk Staff

Lourdes Llanes, Practice Manager

Lourdes Llanes is Irving Pet Hospital's Practice Manager, and has been a member of the Irving Pet Hospital staff since June of 2010. Though this is her first time working in the animal care field, she is an active member of the Homeless Cat Network and the American Society for the Prevention of Cruelty to Animals.

Asked what she enjoys most about her work, Lourdes says “Our clients are always eager to share pictures of their ‘family members,’ which makes me feel like we’re part of the family too. I also like how when a pet comes in for its first visit it is like a scared baby, but later when he or she comes back they want to play and know that we may have a treat for them.”

Lourdes has two Red Eared Slider Turtles named Bonnie and Clyde. Her interests include hiking, snowboarding, baking, flag football and photography.

Jenny Tang, Front Desk Supervisor

Jenny Tang joined the animal care team at Irving Pet Hospital in June 2015, and has worked with animals since 2012. Her job responsibilities include assisting clients in the hospital and on the phone, as well as requesting and filling medications. Jenny's favorite part of the job is being able to help pets and their owners. She is able to assist both English speaking and Cantonese speaking clients.

"I enjoy working with the doctors and staff here," Jenny says. "My coworkers are dependable, great to work with, and teach me a lot day-to-day."

In her free time, Jenny enjoys reading, thrifting, live music and drawing.

Krista Ochoa, Front Desk Supervisor

Front Desk Supervisor Krista Ochoa joined the hospital in September 2014. She has previously worked as a dog attendant at a dog daycare facility. At Irving Pet Hospital, Krista is responsible for checking patients in and out, making appointments and answering phone calls. She says her favorite part of the job is "greeting our lovely four-legged clients!" Krista's sense of humor often has clients laughing both over the phone and in the office.

Krista says, "Everyone here at IPH works as a team, and the support is amazing. The doctors, nurses, front desk supervisors—just everyone—truly cares about each and every animal's wellbeing."

At home, Krista has a 2-year-old pit bull named Kaimana, a 4-year-old domestic shorthair named Jupiter and a 6-year-old Guinea pig named Midnight. She enjoys spending time with her family, walking Kaimana (which means "diamond" in Hawaiian) and watching the San Francisco Giants.

Katheryn Gonzalez, Receptionist

Katheryn Gonzalez began working at Irving Pet Hospital in January 2016 after two years in the animal care field. She says, "I enjoy working at IPH because everyone works as a team, and everyone really cares about the patient's wellbeing."

At home, Katheryn has two standard rat terriers: 1-year-old Johnny and 7-month-old Thomas. She plans on showing Johnny when he turns 2-years-old. Katheryn is currently a member of the Southern California rat terrier club, and enjoys spending free time reading and hiking with her two dogs and her daughter.

Oliva Torres, Receptionist

Bio coming soon.

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