Practice Manager & Front Desk Staff

Lourdes Llanes

Lourdes Llanes is Irving Pet Hospital's Practice Manager, and has been a member of the Irving Pet Hospital staff since June of 2010. Though this is her first time working in the animal care field, she is an active member of the Homeless Cat Network and the American Society for the Prevention of Cruelty to Animals.

Asked what she enjoys most about her work, Lourdes says “Our clients are always eager to share pictures of their ‘family members,’ which makes me feel like we’re part of the family too. I also like how when a pet comes in for its first visit it is like a scared baby, but later when he or she comes back they want to play and know that we may have a treat for them.”

Lourdes has two Red Eared Slider Turtles named Bonnie and Clyde. Her interests include hiking, snowboarding, baking, flag football and photography.

Samantha Nordman

Front Desk Supervisor Samantha Nordman joined us here at Irving in August of 2011. She said she loves seeing our patients leave the hospital feeling better than when they arrived and she enjoys meeting new kittens and puppies as often as she can.

Samantha has two dogs, Starr, a lab mix, and Kaia, a chihuahua mix, which she tries to teach new tricks. Samantha is a huge fan of the San Francisco Giants, and spends her time swimming, gardening, ceramics, painting, playing the occasional video game, reading &nash; and going to Disneyland!

Anna Velarde

Receptionist Anna Velarde is part of our front desk team who meets and greets our clients with her cheerful smile every day. "The best part about my job is getting to watch the relationship between a pet and the pet parent grow," she said. Her responsibilities include checking clients in and out of the hospital, scheduling appointments, filling medication for patients and facilitating appointments for clients and their pets. Anna is currently completing her bachelor's degree in cell and molecular biology at San Francisco State University. She joined our staff in April 2012.

When asked why she likes working at Irving Pet Hospital, Anna responds, "I really enjoy meeting different people and their pets on a daily basis. My co-workers and I all share a deep compassion for animals." She adds, "I am a firm believer that animals are the best medicine and they bring a certain inexplicable joy to people's lives. I like being part of that process."

In her spare time, Anna enjoys playing with her three year old shih-tzu, Bubbles ("the cutest little dog in my world"). She also enjoys watching movies, going to the beach with Bubbles and dining out.

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